Refund & Cancellation Policy

New clinics start with a 14-day free trial with up to 50 consultations. No payment is taken during the trial, so there is nothing to refund or cancel. If you don't choose a plan, the trial simply ends.

• You can cancel at any time by emailing us, and, once available, from Settings in the app.
• Monthly plans: cancellation stops future automatic payments. Your plan stays active until the end of the period you have already paid for.
• Annual plans are paid once, upfront, and do not renew automatically. You keep access until the end of the paid year.
• Cancelling your UPI AutoPay or card mandate directly with your bank or UPI app also cancels future payments.

We do not refund partial periods. If you cancel part-way through a month or year, you keep access until the end of that period, but the amount already paid is not refunded.

We will refund you in full, to the original payment method, if:

• you were charged twice for the same period (a duplicate charge),
• you were charged after we had confirmed your cancellation, or
• a payment failed on our side but the amount was still debited from your account.

Approved refunds are initiated within 7 working days. Your bank or UPI app may take a few more days to show the credit.

• A top-up is a one-time purchase of extra consultations (50, 100, 250 or 500) for clinics with an active paid plan. It is used only after your monthly allowance and the 20% extra are used up.
• Unused top-up consultations are not refundable, including when you cancel your plan or your plan ends. Each pack is valid for 12 months from purchase.
• If your plan ends, unused top-up consultations are paused, not deleted, and become usable again if your plan resumes before they expire.
• The refund cases above (a duplicate charge, or an amount debited where the purchase failed on our side) apply to top-ups too.

• Upgrading from Essential to Practice takes effect immediately; you pay only the difference for the rest of the current period.
• Downgrading takes effect at the start of your next billing period.

Cancelling or not renewing never deletes or locks your clinic's records. You can always log in to view, search and export all past consultations. Only new consultations stop. Your data is deleted only if you ask us to delete your account, as described in our Privacy Policy.

Email [email protected] from your registered email address with your clinic name and, for refunds, the transaction ID or payment date. We respond within 2 working days.